At Welwyn Hatfield, we believe that everyone deserves a place to call their own. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference. Our aim is to support older and disabled people to achieve an independent quality of life. 

Mobile Scheme Manager - ILO
(P01804)

Fixed term to 30.09.2024

37 hours per week

Starting salary £26,237pa with potential progression to £28,076pa on achieving designated skills and experience.

We’re looking for someone who truly cares about the work they do. You’ll be compassionate, and empathetic, with a great eye for detail and a flair for managing complex situations. You’ll be a confident communicator, able to build rapport with colleagues, tenants and agencies. Lone working you'll have support from your Team Leader. 

A key responsibility of the post includes the installation of lifeline alarm units within the homes of local tenants and includes all administrative duties related to this task. You will also provide daytime cover for our Independent Living Officers (Scheme Managers) on our sheltered housing schemes. 

We’d love to meet someone with:

• Experience and knowledge of the housing or care environment
• A sensitive and supportive approach to the needs of vulnerable people.
• Experience of carrying out assessments and identifying and managing needs/risks
• The ability to work on your own initiative and make decisions

Joining Welwyn Hatfield Borough Council, you’ll discover a workplace where everyone is respected, supported and empowered. If you share these values, we’d love to hear from you.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post and DBS clearance.

Closing date for applications is 19 May 2024.

Remote assessments will be held on 23 May 2024.

Interviews will be held on 28 May 2024.

In return, we can offer you:

• Central locations in the Borough with excellent public transport links and local amenities
• Automatic enrolment into the Local Government Pension Scheme (Career Average Pension Scheme)
• The opportunity to buy and sell annual leave to increase work-life balance flexibility
• Annual leave ranging from 25 to 33 days per year plus Bank Holidays (dependent on grade and length of service)
• A structured induction program from day 1 to support your success in your role
• 24 hour a day access to the Employee Assistance Scheme
• Cycle to Work Scheme