Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services.

We have an exciting opportunity for a Document Services Assistant to join our team in Liverpool.

Within this role you will support the department in providing services as part of a customer focused objectives, our services include:

• Incoming & Outgoing Postal Services
• Records Management (File Archiving & Retrieval Services)
• Document Scanning and Reprographics, Media extraction and maintaining accurate and up to date administrative records within SharePoint or any other system as instructed
• Office Supplies
• From time to time, support Workplace Services functions as agreed by the Business Support Manager and Workplace & Facilities Services Manager.

Responsibilities:

• Assist with all incoming emails and calls, taking action where appropriate to close down any outstanding issues related to incoming or outgoing post, Scan on demand requests and Reprographics
• Facilitate and respond to all the file requests and communication coming via the Document Services portal
• Uploading digital documents delivered by 3rd party suppliers onto department SharePoint repositories
• Document management and maintaining accurate and up to date processing logs for digital services delivered by 3rd party suppliers
• Monitor office supplies, raising orders for stock replenishment when required
• Support other Facilities teams during ad-hoc periods of high activity Keeping a log of post figures, for example: timeframe given to go out, time taken to scan.

About You:

• Previous experience in Document and Records management desirable
• You will be at a distinct advantage if you have experience of quality standards and have helped your employer maintain ISO9001 status.
• Well presented with good communication skills (both verbal and written)
• Able to deal with many people/requests during the working day in a busy office environment whilst maintaining a calm and professional composure
• Comfortable with databases and systems input - some analytical ability is preferable.
• Competent with MS Office including Word and Excel and Sharepoint
• Ability to manage multiple issues at any one time
• Flexible to urgent problems

What we offer in return:

We offer a hybrid working environment, alongside a competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award- winning law firm.