ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

The ArrowXL culture thrives on six core values:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

ArrowXL is now recruiting for a Transport Clerk to join our supportive team, situated at our Enfield site.

The Transport Clerk role is essential as it is the link between the crews working on the road and the management team who have to track the progress of daily activities and ensure the business remains commercially focused. Clerical work must be carried out with strong attention to detail and efficiency to provide the management team with regularly updated information and to support the crews on the road, who may experience challenges or have queries whilst fulfilling our service.

Providing exceptional and heartfelt service to both customer and client requires confidence, patience, and empathy. By choosing to be part of our Transport team, you will be warmly welcomed into the ArrowXL family.

So, what are you waiting for? Apply now!

Please be aware that all roles at ArrowXL are subject to a mandatory criminal record DBS check.

Additional Information

• Basic hourly rate of £11.44 (Plus 10% Shift Allowance)
• 40 hours per week
• Working hours: 13:00 - 21:30

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• Annual Leave Entitlement – 31 days entitlement (including statutory bank holidays) which increases with service!
• Holiday Buy Scheme – Buy up to 5 additional days
• Enhanced Pension Plan – ArrowXL company contributions matching up to 6%
• Life Insurance – Company funded 2x basic salary life cover from day one
• Enhanced maternity, paternity, adoption and shared parental leave
• Long Service Awards – Awarded for every 5 years’ service
• Employee of the Month Incentives – Local winners across the country plus an overall winner chosen by the CEO
• Progression and Development Opportunities – Investment into your career path via our award-winning Training Academy
• Up to 25% Staff Discount at www.very.co.uk
• Retail Discounts – Huge discount savings across retailers and restaurants including Apple, Asda, B&Q, Halfords, Nando’s, TGI Friday’s, Screwfix and many more!
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, bootcamps and fitness studios
• Cycle to Work Scheme – In partnership with Evans Cycles, the Arrow XL C2W scheme offers great benefits and discounts

With support and guidance from the team, you will be responsible for:

• Allocation of work to our Delivery Crews.
• Monitoring on the road progress and keeping management informed of any issues.
• Downloading drivers’ cards/tachographs.
• Resolving concerns that may occur day to day.
• Doing all you can to help our Delivery Crews successfully deliver to our customers.
• Gather information with regards to driver delays and reasons for late deliveries.
• Supporting the debrief of Crews upon their return to the depot.
• Keeping yourself familiar with products and clients to help support Delivery Crews.
• General office duties.

The ideal candidate will be an experienced administrator; however full training will be provided. If you are proficient with all Microsoft packages and want to develop a career in logistics, we would love to hear from you!

You must also meet our essential requirements below:

• Excellent standards of communication; both written and verbal.
• Strong organisation skills.
• Willingness to work flexibly, including weekends.
• Computer literate, as you will need to use our Transport management systems (system specific training will be provided).
• A confident approach to challenging situations.
• Is independent in exercising professional knowledge without close supervision.
• Solves problems according to experience, analyses possible solutions and provides suggestions for improvement under defined parameters.
• Effectively manages time so that deadlines are met both individually and as a team.
• Act upon any feedback from your line manager concerning individual and / or team performance.
• Be responsible for and undertake continual learning and development both informally and formally, ensuring a clear understanding of the business and cross functional priorities.

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team