We have a fantastic opportunity to join our dedicated IT team here at Oak Furnitureland in our Head Office in Swindon.

If you’re looking for a Helpdesk role where you can influence, play a part in shaping processes and really make a difference then look no further.

Our IT department is constantly evolving and in IT we follow our Business Strategy, where we put our customers at the heart of everything we do. You’ll therefore need to be able to take ownership of situations, be pro-active and a strong communicator.

As a 1^st line support Engineer, you will be required to troubleshoot and resolve incidents/tickets in a timely manner and to the highest quality, conduct Root Cause Analysis so that we can improve our service to our colleagues. You will support both at head office and showrooms via telephone and remote desktop. Whilst a mixture of office and home working, you will be the first point of contact for IT support issues.

You will be responsible for installing, configuring, and supporting Desktops, Phones and Printers. The role is primarily based at head office, 4 out 5 days per week, with 1 day working from home.  Half day Saturday morning support is required on a shift pattern approximately 1 in 4, whereby TOIL(time off in lieu) will be accrued. 

Key Responsibilities 

• Responding to issues via the phone, email, call-logging system, and monitoring system
• Logging and debriefing incidents, performing root cause analysis
• Take ownership of incidents and manage them in a logical and methodical manner
• Finding effective solutions whilst maintaining an impeccable customer service record
• Carrying out daily checks, reporting and resolving issues
• Assembling, provisioning, and repairing hardware, such as desktops, and laptops
• Installing desktops, phones, printers, and other IT equipment
• Working as part of a dynamic team to ensure high standards of support and user satisfaction
• Supporting showrooms & depots nationwide

Skills and Experience 

• Experience in a similar IT support tech role
• First class troubleshooting skills
• Strong communication skills, authentic, engaging, and able to communicate with people of all levels
• Confident and comfortable at problem solving and finding viable solutions
• Experience of installing and administering the following:
• MS Windows Server / AD
• MS Windows 10
• MS Office 365 / Endpoint manager
• Dell server and desktop hardware
• Cat5e/Cat6 cabling and termination
• IP networking
• IP Phones
• Switches and routers
• Printers
• A Full clean driving license

 Benefits

• Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
• Life assurance: free cover of a minimum of two times your annual salary
• 25 days holiday
• Birthday: an additional day off for you to celebrate your birthday
• Pension: 4% employee contribution matched by the company
• Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
• My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
• Free on-site parking