Job Type: | permanent | Duration: | |
Category: | Customer Support or Client Care | Recruiter Reference: | 594 |
URL for Applications: | Apply Here | Salary: | £15.15 per hour |
Job Title: Customer Care Team Member
Location: Unit 1-5, Unit 33B West Way, Andover.
Hours:
1 vacancy at 8 hours per week
1 vacancy at 9 hours per week
Salary: £15.15 per hour
Available positions: 2
Saturday – 08:00-16:00 x 1
Sunday – 11:00-20:00 x 1
The Pure family is a group of Companies that specialises in Pure Cremation, and Pure Cremation Funeral Planning – we are very proud that our Company Pure Cremation Limited is one of the UK’s leading independent providers of direct cremations, and our Pure Funeral Planning Company was the bestselling provider of Funeral Plans in the UK in 2021.
We have incredibly talented teams who provide the highest standard of care to our customers and their loved ones, and this isn’t just what we think…. it’s what our fantastic 15,000 customer 4.9* Trustpilot reviews think too.
We have grown rapidly since 2015 and are now looking to recruit additional 2 part-time members to the Customer Care Department, to help cover weekends based at Unit 1-5, Unit 33B West Way, Andover.
The main purpose of the role is to take enquiries and instructions from families and ensure that all the necessary information is captured and accurately recorded within our customer care system.
Key tasks:
About You:
A high degree of understanding is paramount to the post, as it involves the general support of the elderly, vulnerable, the bereaved and their families. You will need to have a caring and compassionate manner and be sympathetic to their circumstances.
The successful candidate will have excellent listening and communication skills to be able to answer customer questions, with strong computer literacy and knowledge of MS Office. You should enjoy working as part of a team and be able to prioritise your workload. The successful candidate will be used to working in a busy environment and offering exceptional customer service to our clients.
Benefits:
If you would like to be part of The Pure Family, where your hard work and commitment will be truly valued, and you enjoy working with friendly, supportive, and welcoming people, then we would love to hear from you. Please include in your cover letter which shifts would be of interest to you.
Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. All gaps in your CV must be disclosed.