Job Type:	permanent	Duration:
Category:	Customer Support or Client Care	Recruiter Reference:	995819
URL for Applications:	Apply Here	Salary:

We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.

Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we’re creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our smart metering exchange team.

The role is a permanent, full-time position working remotely 48 hours per week on a ‘4 on / 4 off’ rota basis between 6pm – 6am. The salary for the role is £27,456 per annum. Please note that you are required to be at least 18 years of age to be considered for this role.

Why work for Lowri Beck?
• Annual Salary review
• 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)
• Company sick pay
• Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more
• 24/7 EAP Helpline
• Free on-site car parking, including free use of electric vehicle charging points
• Located close to the Town Centre for public transport links
• Hybrid working
• Development opportunities

Key Responsibilities
• Receiving inbound calls from suppliers and customers regarding metering appointments, including those categorised as high risk, and advising customers & suppliers on the best course of action in an emergency or dangerous situation.
• Communicating directly with operatives and field managers to resolve emergency queries while booking all emergency and maintenance appointments on internal systems.

What we are looking for
• Must be at least 18 years of age.
• Live within a commutable distance to Wigan to attend the office for any training & other ad-hoc occasions.
• Good level of general education (minimum GCSE level including English & Maths or equivalent).
• Excellent telephone manner with experience working in a fast-paced customer service environment, with previous customer service experience within a call/contact centre environment being advantageous.
• Previous experience of working night shifts would be beneficial but not an essential.
• Computer literate with the ability to operate Microsoft Office.
• Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative on a night shift.
• Good organisational and administrational skills.




Calisen is proud to be a Real Living Wage paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.

Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams’ backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability.

We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.

Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.