Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight) This role is a 6 month fixed term contract. The role We are currently looking to recruit a People Services Assistant, to join our People Services team here at Housing 21. Within the role you will provide a HR service to the business on a wide range of HR processes, including the resolution of 1st level queries, in accordance with established policies and procedures. To enable managers to carry out their people management role effectively by providing initial advice on policy and process. At Housing 21, we are committed to providing outstanding support to our employees and maximizing their employment satisfaction. As a People Services Assistant, you will play a vital role in delivering exceptional customer service and contributing to the overall success of our organisation. While the role offers flexibility with home-based work, the successful candidate will be required to attend team meetings at our head office in Birmingham as required. If you're ready to embark on a fulfilling journey with an organisation that values social impact and empowers its employees, don't miss out on this incredible opportunity! Check out the attached job description to learn more about what awaits you at Housing 21. Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached. We’d love to meet you! What we’re looking for The essential requirements for the role include: • Experience of working in a HR role with knowledge of HR processes and policies covering a variety of HR activities • Experience of working in a fast paced, high-volume environment and delivery of excellent customer service • Able to work as part of a team and is a team player who values making a contribution to others and the business • Flexible and adaptable to the needs of customers and to the business • Experience of working with a HR system • Good Knowledge of Word and Excel • Knowledge of confidentiality and data protection legislation • Educated to GCSE Grade C (Level 4) or above or equivalent experience • CIPD level 3 or equivalent experience of working in a HR environment Housing 21’s growth Housing 21 have an ambitious strategy for growth across both new developments and acquisitions. We will achieve our growth through acquisitions by working in partnership with other providers and professional services managing the disposal process. We are currently working on an exciting acquisition opportunity to grow our business significantly this year. If you would like to be part of a proactive and dynamic team working on this exciting project have a look at some of our previous projects: Housing 21 - Housing 21 acquisitions There are also other opportunities available for years to come. Throughout all of our work we will ensure we continue to deliver great services to our existing residents and share that great service with future residents and employees who will join us through acquisition. Why us? We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made. Closing date for applications: 12 May Due to the nature of this role this advert may close earlier than the closing date listed, and once sufficient applications have been received. Please apply early to avoid disappointment.