Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues. 

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave

• Achieve performance targets across a number of KPIs
• Drive best practice customer service excellence and high levels of quality within the team
• Manage and control resources and daily operations by planning and reviewing predefined standards
• Motivate, develop, and coach team members through appraisal and feedback to fill their potential, supporting them through the internal REM scheme, driving them towards promotion
• Establish relevant and timely communication with internal stakeholders and external customers to ensure that performance standards are met
• Communicate company and departmental business objectives to staff at all levels in all areas of the business
• Role model the Saga values to all staff
• Be accountable for team performance
• Keep own knowledge up to date via continuous personal development
• Ensure effective tracking and reporting systems are in place
• Identify product, process and systems improvements and make recommendations to senior managers
• Actively manage staff to ensure their behaviours and performance allows them to meet targets
• Actively manage the workflow to ensure it meets customer standards
• Manage and control team activity by formulating, measuring, and evaluating key objectives in partnership with line manager
• Actively recruit staff while promoting staff retention to maintain headcount
• Set performance targets for all direct reports
• Coach team members on products and processes

• Results and Quality orientation
• Leadership skills
• Customer Focus
• Adaptable approach to work
• An ability to plan and organise 
• Problem solving skills
• Influencing and Negotiating skills
• Business/Market awareness
• Good knowledge of PowerPoint, Word, and Excel
• Motivated, target driven, and results orientated
• Good communication and inter-personal skills
• Great decision maker 

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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