San Carlo - Birmingham are hiring an General Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Bahrain, Dubai.

Colleague Benefits:

• You will be joining, one of the world’s leading family-owned companies - which means global opportunities
• Delicious, healthy Meals whilst on duty – all free
• 30% discount in our restaurants, for you and your friends & family
• Gym discount scheme
• Squadra – our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
• Support in training and continuing Professional development
• Online development training with our San Carlo App ‘lacademia’
• Wagestream – giving you flexibility to access, track, build and better manage your pay.
• Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
• Free confidential counselling sessions to help with you and your families wellbeing
• Free online health portal – giving you resources at your fingertips to help you reach your goals.
• Access to Hapi-life – a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
• Bring your friends and take part in our generous ‘Refer a Friend’ programme and earn up to £1000 per person!

Key Responsibilities:

• Responsible for the increase in revenue and profitability within your restaurant.
• Ensure Manager Controller Profit is in line with the company financial targets.
• Ensure stocks and wastage are monitored, accounted for and kept within an acceptable level.
• Accountable and responsible for accurate delivery of new inventory, with timely invoice processing within the company required timeframe.
• Accountable and responsible for high customer feedback scores on all platforms
• Oversee the day-to-day operations of your restaurant locations, ensuring a good working relationship with front of house and back of house team members. Also including managing staff and corrective actions as necessary with support from the head office HR team.
• Managing team rotas, holidays and absences.
• Ensure compliance with internal company policies and industry regulations.
• Accountable for cash handling and governance of closing down procedures.
• Hire new team members through our company Applicant Tracking System and other approved methods of recruitment.
• Train, develop and manage team to company standards in all aspects of their roles, maintaining high levels of customer service and employee engagement.

Required Qualifications & Experience:

• 5 year’s experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction