Job Type: | permanent | Duration: | |
Category: | Building or Construction | Recruiter Reference: | 1000537 |
URL for Applications: | Apply Here | Salary: | £41,000 per annum (pro-rata) + £500 (pro-rata) Annual Benefits Allowance |
We are on the search for a seasoned Technical Lead who possesses the expertise to oversee an extensive portfolio involving 2000 condensation, damp, and mould remediation projects across our properties. This pivotal role demands a unique combination of technical ability and strong leadership capabilities to guarantee the seamless delivery of efficient and effective repair solutions, while maintaining our unwavering commitment to exceptional customer service within an organisation certified as a Great Place to Work.
As the Technical Lead, you will play a crucial role in providing technical oversight by meticulously developing actionable repair work packages based on your extensive experience. Your expertise will be instrumental in leading and managing a team comprised of coordinators and engineers, fostering an environment of collaboration, professional growth, and high performance.
Operational coordination will be a significant aspect of your responsibilities. You will work closely with coordinators to interpret surveyors' reports, diagnose repair requirements, and efficiently schedule and allocate jobs, overseeing the entire process through to completion. Ensuring timely resolutions and a seamless customer journey will be paramount, as you strive to enhance the overall customer experience.
Leveraging our operational systems, you will effectively manage repair cases and maintain accurate, up-to-date records. Promoting a culture of safety compliance and continuous improvement will be a driving force in your role. You will conduct performance reviews and enable professional development through relevant training opportunities.
This is a flexible role where you can work from any of our 4 office spaces: Lichfield, Wolverhampton, Tewkesbury or Chipping Sodbury.
To excel in this role, you must possess:
If you are a motivated technical leader with a passion for delivering quality solutions, exceptional customer service and driving continuous improvement, we encourage you to apply for this exciting opportunity before 7 May 2024!