Job Type: | permanent | Duration: | |
Category: | Customer Support or Client Care | Recruiter Reference: | 1000875 |
URL for Applications: | Apply Here | Salary: | £28,959.84 per annum + £500 Annual Benefits Allowance |
If you want to work for an organisation certified as a Great Place to Work, you are passionate about delivering excellent customer service, you enjoy working as part of a team and strive to find the best way of doing things - you belong at Bromford.
As part of our service delivery team, you’ll be there for our customers whenever they need you. You’ll be allocating work and tasks to your team of repairs engineers and monitoring their diaries, ensuring that all our properties and our customers receive the highest levels of service. In your role, you’ll build strong relationships, make new friends and have a genuinely positive impact on the lives of thousands of people.
In this pivotal role, you’ll be scheduling works using various systems, both proactively and reactively, and ensuring all emergency repairs are completed and actioned accordingly. All work should be complete within agreed timescales, so you’ll need to find the most efficient and commercial way of doing this, identifying, and highlighting any issues to the lead planner as they arise. You should action emails and tasks promptly, building and maintaining good working relationships with the lead planner, operational team and other teams, including the customer service teams.
To be a successful operations planner, we want you to:
This role is based in our Wolverhampton office (WV10). Due to the nature of the role, a DBS check will be completed for the successful applicant.
Closing date for applications is Thursday 2 May 2024. Interviews will take place at Venture Court, Wolverhampton.