ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

The ArrowXL culture thrives on six core values:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

Please be aware that all roles at ArrowXL are subject to a mandatory criminal record DBS check.

The Talent Team Administrator provides a range of administrative support to enable the Talent Team to deliver an efficient and effective, quality- driven, customer-focussed service, ensuring compliance with legislation, policy, and best practice. The Administrator will support our Talent Team with recruitment, onboarding and learning development activities.  

^{Main Responsibilities}

This is a varied role which includes: 

• Working closely with our Recruitment Advisor and Learning & Development Manager to support them with day-to-day administration tasks.
• Being the first point of contact for the Talent team; responding to enquiries, providing first line advice to candidates, hiring managers and other key stakeholders, escalating as necessary.
• Maintaining and updating relevant systems and spreadsheets. 
• Producing regular statistical reports on Talent information for key stakeholders (e.g. People department, Senior Leadership Team, Executive Team) as required.
• Monitoring the Recruitment and L&D email account, responding to queries in a timely manner. 

Recruitment and Onboarding responsibilities:

• Posting and maintaining job vacancies via our ATS (Applicant Tracking System).  
• Collation of right to work documentation, issuing of contracts and new starter paperwork. 
• Administering the DBS process (issuing a DBS request, verification and escalation of alerts and appropriate reporting). 
• Retrieving Hiring Manager availability and scheduling interviews.
• Communicating effectively via phone and email to provide candidates with a seamless experience. 
• Coordinating with the Training Team to schedule new starter inductions.
• Administering and monitoring system and process workflows to ensure compliance with Recruitment & Onboarding Admin procedures and working closely with the wider People Team to ensure workflows run effectively.  
• Assisting with screening of applicants for interviews. 

Learning and Development responsibilities:

• Assisting the L&D Manager in administering learning and development activities and initiatives through our LMS (Learning Management System). 
• Administering Apprenticeships using the governments Apprenticeship portal. 
• Administering Driver CPC training via the DVSA system and associated tasks. 
• Administration of training matrices, developing these as appropriate in line with business and team needs. 
• Responding to Operational Training requests and scheduling training activity. 
• Resolving L&D queries, escalating where appropriate to the training team and/or third party training providers/suppliers. 
• Assisting the L&D Manager with drafting communication to raise awareness of learning activity. 
• Supporting the training and operational teams with the daily upkeep and long-term development of our training areas and LEAP zones.

^{The Ideal Candidate}

• Ability to work accurately and pay attention to detail.
• Excellent communication skills, both written and verbal. 
• Ability to thrive and succeed in a busy, ever-changing environment.
• Ability to multitask and prioritise and manage your own workload.
• Ability to work on your own initiative and to deadlines.
• Good planning and organising skills.
• Have a strong knowledge and experience using systems and software such as Microsoft Outlook, Excel and PowerPoint. 
• A self-starter – always looking for ways to improve our processes and ways of working.
• Strong people skills – wants to help the team and ensures candidates and colleagues receive a great service.
• Flexible to change – whether that be new processes or ways of working, you are confident in adapting your ways of working or shifting your job focus. 

^{Benefits and Rewards}

• Hybrid Working Options – opportunity to work from both the office and from the comfort of your own home
• Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service
• Holiday Buy Scheme – Buy up to 5 additional days
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team