Employer description: 
The Company [Blaze Networks] are a security-focused Managed Services Provider and ISP, delivering network communications and IT services to businesses across the UK.
We are fundamentally a customer and service-focused organisation, dedicated to ensuring our customers’ networks and IT systems are highly dependable, secure & cost effective.

We offer our customers complete IT solutions ranging from setting up printers and supporting windows to building corporate networks.

Overview:
We have an opportunity for an Apprentice IT Support Technician. 
The ideal candidate will have a thirst for IT knowledge, have good ideas to contribute towards the company evolutions and have a strong drive to progress within the organisation. 

Main responsibilities:

• Politely and professionally answering in bound calls to the service desk.
• Logging tickets to the clearly defined internal standard
• Categorising issues by severity, working through your own ticket queue, and organising work based on SLA
• Following internal processes and procedures to deliver the service we promise
• Contribute towards in-house documentation
• Proactively troubleshooting connectivity issues
• Ensuring that customer satisfaction is always upheld and following escalation paths

Desirable skills:

• Where we do not ask for or expect a full developed knowledge of IT, due to the nature of the position, there are a few prerequisites that we require you to satisfy in order to be considered:
• A basic understanding of using and troubleshooting Microsoft Windows – e.g. Installing software, setting up user accounts, connecting devices to a network, using the inbuilt tools.
• An understanding of how the networks function 
• Experience in resolving IT based issues be it issues with your home internet, personal laptop or installing printers for friends and family.
• Hardware knowledge – you should be able to identify all internal components of a computer or laptops and should be comfortable replacing parts.
• It is imperative that you are comfortable using the Microsoft office suite consisting of Word, Excel, PowerPoint, Outlook

Also, having an understanding of "why security is so important" in this sector and some ideas on how to implement it.

Personal qualities:

• Able to work in a high-pressure environment
• Able to stay calm when faced with difficult phone calls
• Be able to work as part of a team as well as alone on tickets and projects

Entry requirements:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

• An A-Level in IT or a similar subject would be beneficial to your application

Salary:
£15,000 per annum.

Benefits:

• Healthcare & Life Insurance
• Access to IT Training courses allowing a multitude of certifications to be achieved from vendors such as Microsoft, Cisco and Fortin
• Regular social events
• Fun and vibrant workplace 
• Annual Bonus
• Great career opportunities within the company on completion of the Apprenticeship

Future prospects:
Many of the companies former Apprentices still work within the business developing their IT Careers and there may be opportunity for you to do the same on successful completion of your Apprenticeship and you may also want to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Additionally 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!