Trade Account Manager – Cruise            

Salary up to £34,000

12-month FTC / Secondment   

FT – 35 hours per week

Hybrid – London and Ashford Hubs  

Closing date 25^th April 2024

*Internal Applications Only*

Due to Maternity Leave we have an internal secondment opportunity in the Trade Account Team for 12 months. In this role your primary focus will be to manage the day-to-day relationships with National and Regional Trade Agents to deliver commercial growth in line with business objectives.

You will be key to developing strong relationships with these existing agents and be able to spot new opportunities in the market.

You’ll work closely with partners both inside and outside of the business to identify and resolve operational issues and to consistently achieve our key performance indicators. Ultimately, as the Trade Account Manager you will also need to be focused on increasing sales, so therefore you will need to be result driven and self-motivated.

*You will be required to visit the London or Ashford Hub twice a week, the rest of the week you can work from home. You must be within a reasonable commuting distance to attend a hub.  

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Our Trade Account Manager will be fully responsible for the following;

• Assisting with the reporting and presentation of the weekly performance slides for both ocean & river
• Monitor and respond timely across the trade support and trade events inboxes
• Work closely with the accounts team to iron out payment and commission queries
• Manage any 1st stage trade consumer complaint resolution
• Respond and manage any call backs to answer phone messages left on the trade support line
• Offer ad hoc support at in person events such as travel shows, conferences and ship visits
• Support the role of the Lead Account Manager while on annual leave
• Be seen as the point of trade contact for rest of the business
• Work alongside Lead Account Manager to further develop and look after trade account relationships
• Taurus related support

Our Trade Account Manager will need to demonstrate the following skills and experience;

• Have an in-depth knowledge of Trade Sales practices as well as Saga processes and functions
• Previous account management skills
• Ability to develop key business relationships and influence at all levels
• Strong negotiation and communication skills
• Experience of managing remote teams and performance management processes
• Excellent communicator
• Customer focused
• Excellent influencing skills
• Able to liaise at all levels with both internal and external customers alike
• Proactive and positive approach
• Driven by results
• Able to think broadly and creatively
• Good problem solver
• Empathetic approach

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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