Demand Control Manager – 6 Months FTC

A little bit about Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.

We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with Chocolate

We have an exciting opportunity where you could be a part of our incredible team.

In this role you will work in partnership with the wider business to ensure the management and delivery of the company business plan in the 0-3 month Horizon.

This role is responsible for controlling supply & demand in the short-term horizon to ensure Supply Chain objectives are met and to work in partnership with the Commercial Operations team to ensure commercial objectives are met.
 

Key Responsibilities include:

• Monitors and manages the balance of demand and supply in short term 0-3 months:   Utilises LBP Demand Forecast along with Stock Projection information to identify deviations from demand plan, identifies root causes and corrective actions
• Manages the demand changes processes for requests within the 12-week time fence and provides timely feedback on feasibility to Sales and Operations teams
• Manages Prioritisation process:  In the event of constrained supply, the Demand Control Manger will take the decision as to when product needs to be on allocation.  The Demand Control Manager coordinates the structure of the allocation with stakeholders. Manages and develops communication of challenges appropriately in the business
• Aggregates performance/outlook feedback from Commercial Team to identify relevant or actionable trends in under or over performance.    Determines which deviations are significant enough for intervention in demand plan and publishes to LBP Demand Team. 
• Determines volume to be rolled between periods and communicates
• Works with Demand Planning Manager to determine items to go forward into DMR process for long term adjustment
• Manages the Seasonal consumption/allocation process
• Manages the Aged and Obsolete stock process
• Ownership of weekly Demand Control Meeting.   Determines frequency, attendee list, agenda and key topics/decisions required
• Development of continuous improvement approach to ensure DC is enhanced over time and keeps up with emerging requirements/trends
• Facilitates weekly/daily 3PL/Lindt operations call
   

What experience you’ll bring

• Experience in working in a food/drink FMCG environment
• Effective communication skills to present, summarise and make proposals to key stakeholders including Senior Management
• Highly numerate with strong analytical skills
• Proactive, tenacious and with the ability to use own initiative
• Driven and willing to go above and beyond what is required
• Comfortable with pivotal role in delivery of organisational performance and confident to act autonomously when needed
• Strong Excel and ideally, SAP systems knowledge (SAP ECC and SAP APO planning)
• Ability to identify weaknesses in the Material Master Data flow and propose modifications / improvements to the business
• Ability to build and maintain effective relationships with all the departments of the company and external stakeholders
• Ability to work under pressure and prioritise 
• Able to hold others accountable for their timely and accurate inputs into the process
• Clear communication and good influencing skills

Being yourself every day

We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

What you can expect from us

In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more!

Where you’ll be based
This role is based in Feltham, London (Hybrid Working: in the office 60% and WFH 40%)