We have a fantastic opportunity available in our Lancashire children’s services. We are looking for an enthusiastic, motivated Safeguarding / Children in Care Administrator to play a vital part in delivering impeccable customer service to our service users for HCRG Care Group

This role shares the functions held both by both the Safeguarding and Children in Care (CIC) teams, and the primary role of the post holder will be assisting either teams to provide an excellent professional service of a high standard that ensures services meet contractual requirements and associated regulations.

This will be achieved by the post holder providing a comprehensive and efficient administrative service to the CIC and Safeguarding teams thus ensuring the services operate effectively and efficiently.

The post holder will require experience of and ability to liaise with a wide-variety of Health staff and other multi partner agencies such as the local authority, local health agencies, GP services, police, CCG’s, the safeguarding boards and NHS England services.  The post holder will be required to take pride in doing what is required, showing focus and determination when faced with routine setbacks.

At HCRG Care Group we offer more than just a job. We want to give back to our hard working employees. As a member of our team you will have access to exclusive rewards and benefits including: 

• Bank rate of £12.48 an hour
• The opportunity to upskill your learning and development with access to our apprenticeship schemes, training courses and professional qualifications lead by our TLE team who were rated 'Outstanding' by OFSTED.
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year 
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
• Free tea, coffee and milk at your base location

• To support the identified Lead/s in the day-to-day running of the department ensuring compliance with relevant procedures and policies 
• Undertaking general office duties as required including filing, photocopying, collating and distributing information
• To act as an initial point of contact within the CIC and safeguarding team dealing with telephone calls, e-mails and messages some of which are complex, or contain sensitive information
• To assist with meeting preparation, room bookings, verifying attendance, providing hospitality, setting up presentations and producing minutes for board and sub-group related meetings
• On occasion, to attend and minute CIC and safeguarding case meetings/interviews on a range of sites, recording discussions and decisions taken to the relevant participants for inclusion on case files or for more general distribution as required
• To maintain both manual and electronic records, including confidential records, filing documents accurately, and archiving files in accordance with policy
• To maintain a shared electronic diary recording availability/ commitments to meetings of self and the identified lead/s
• To develop and maintain internal and external list of relevant contacts
• To update the CIC and safeguarding information circulars, in liaison with the lead/s, for internal departments and directors
• Will maintain up to date knowledge through attendance at all mandatory training

The desirable candidate for this role will be friendly, polite, enthusiastic and enjoy working in an exciting role. It is important that you are able to build relationships with families via phone and emails. 

Our new team member will have excellent time management and be able to prioritise and organise workload effectively.

For this role experience of learning and using multiple systems would be useful, as well as competent in PowerPoint, Microsoft office etc.

Driving Licence is preferable.

The post holder will be required to be mindful of the confidential and sensitive natures of much of the work and adhere to organisational data protection and IG policies at all times.

We change lives by transforming health and care. 

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. 

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. 

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can. 

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. 

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.