Job title: Pensions Officer – Benefits
Salary: £35,094 - £42,525 per year (starting salary dependent on experience)
Hours: 36
Contract: Permanent        
Location: Wandsworth

Are you a highly motivated and enthusiastic individual looking to join our Pensions Shared Service as a Pensions Officer in our Benefits Team.  The Pensions Shared Service, based in Wandsworth, runs the administration of the Local Government Pension Scheme (LGPS) for five London boroughs: Camden, Merton, Richmond, Waltham Forest, and Wandsworth.  

This is very exciting phase for our service as we transform through a programme of expanding our staffing resources, greater use of automation and emphasis on people development.

As a Pensions Officer, you will provide accurate calculations. 

About the role 

The Pensions Shared Service, based in Wandsworth, runs the administration of the Local Government Pension Scheme (LGPS) for five London boroughs: Camden, Merton, Richmond, Waltham Forest and Wandsworth.  

As a Pensions Officer, you will process benefit calculations, respond to queries from members and peer check colleagues’ casework.   

Objective of role  

An exciting opportunity has arisen to work as a Pension Officer.  If you are looking for a challenge or change of role and have proven attention to detail, are customer focused, numerate and have a track record of producing accurate work this may be the role for you. In this role, you will provide accurate calculations. You will engage with scheme members and employers in person, by telephone, email and letter. Your contribution to our team will help to provide a first-class service to members.   

This is very exciting phase for our service as we transform through expanding our staffing resources, greater use of automation and emphasis on people development. We are focused on continuous improvement and devising ever better ways of working, so you will thrive with us if you are keen to contribute your ideas on how to develop the service.

Essential Qualifications, Skills and Experience

• Knowledge and high capability of using the Microsoft Office packages (e.g. Word and Excel)
• Knowledge and experience of the LGPS or other DB pension scheme(s)
• Ability to apply and communicate this knowledge to employees, scheme members and colleagues in other service areas 
• An understanding of the Council’s equal opportunities policy in respect of service delivery and an awareness of the needs of differing cultural and minority groups.
• Ability to work as a team to produce high quality work.
• Ability to work flexibly and in response to customer demand and service needs.
• The ability to communicate effectively, both orally and in writing.
• Ability to develop and promote the service through innovation and creativity. 

Indicative Recruitment Timeline

Closing Date:  Monday 29 April 2024

Shortlisting Date: 30 April 2024

Interview Date: w/c 6 May 2024 

Useful Information:

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.  

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.