Employer Description: 

For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given – professionally and personally – so our colleagues can thrive.

Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.

Our business is driven by our four company values (BOLD):.  be yourself; own it; love what you do; do the right thing.

As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses.

Vacancy Description: 

• performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender;
• performing health checks on customer systems and escalating issues according to procedures;
• incident response via ticket system;
• dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure;
• working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency.

The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for all.  

Desirable Skills: 

We are looking for candidates with:

• an active interest in working in Cyber Security; 
• excellent communication skills, both written and verbal;
• a self-starter with the ability to work productively in a remote working environment;
• fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc);
• an appropriate working environment in your home;
• availability to travel as required to visit customers and attend events to promote Charterhouse.

Personal Qualities:

• Interactive approach to all tasks
• Great problem Solver
• Eager to learn and grow

 Entry Requirements:

• An A-Level in ICT
• OR an International Baccalaureate at Level 3 in ICT
• OR a Level 3 apprenticeship in a similar subject
• OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Benefits: 

• a competitive Apprentice salary;
• a company laptop;
• a positive, communicative, flexible and supportive work environment, with regular feedback and reviews;
• monthly company updates via Teams, including strategy updates and Q&A;
• a working environment where active participation and input are encouraged;
• regular communication on a company, team and one-to-one basis;
• good employee benefits package (including life assurance, pension, EAP)
• 25 days’ holiday plus birthday holiday.
• Onsite Gym

Future Prospects: 

• Salary package will increase after completion of apprenticeship
• Chance to become team lead and grow your own team
• Chance to work with great clients and be taken out by them
• Need to be able to attend company event on June 19th & 20th 2025

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!