This role will be covering Peterbourgh, Ipswich, Norwich and surrounding Areas.

To carry out service visits to reported calls throughout the companies’ customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.

• Respond to customer service requests for the repair of business equipment and production printers
• Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
• Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
• Work with colleagues to help overcome new or unusual faults
• Invoke the call escalation process in a timely manner
• Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
• Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction
• Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults
• Manage an effective car stock of spare parts and consumables
• Make full and proper use of all resource materials and equipment supplied to you
• Work to achieve measured performance results, identify below target performance and create action plans to address machine and customer issues
• Manage your outstanding calls to achieve the maximum daily amount possible by minimising travel and non-productive time. Identify key customers and keep them advised if your response will not achieve the target level
• Keep customers advised on any ongoing issues such as return to fit parts requirements
• Constantly review and look to develop your own customer handling skills
• Maintain your own levels of knowledge and a total understanding of all machines and products promoted and sold by the company
• Develop a solid working relationship with customers by providing the best possible services and support
• Attend manufacturer and in house training courses