Salary: Basic Salary of £27,976.05 with OTE of £33,000.00 via our uncapped commission scheme.
Hours: 37.5 hours per week on a rota basis 08:30 – 18:00 and participation on the pre-need weekend Rota, in return for a TOIL day in the week.
As a growing company we are now looking to recruit new members of staff to our Inbound Sales team, working from our office based in Andover.
The Pure family is a group of Companies that specialises in providing direct cremation funeral services. Pure Cremation Limited is one of the UK’s leading independent providers of direct cremations, and our Pure Funeral Planning Company was the bestselling provider of Funeral Plans in the UK in 2021. As a Customer Sales Agent you will help with the selling of these plans.
Summary Duties and Responsibilities of Role:
- To answer inbound sales calls to customers who have enquired through various marketing channels about our direct cremation plans with the objective of answering any queries regarding the plans and setting up sales. Calls are to be answered in line with the Company’s process and FCA regulations.
- To act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service.
Key Skills Required:
- Communication – Possess a professional telephone manner with proven experience in dealing with older customers. Have excellent listening and communication skills to be able to answer customer questions, and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
- Productivity - Be results driven with the ability to work towards KPI’s set on production, quality and customer service skills.
- Accuracy – Must have the ability to record information in an accurate way and ensure that all processes and procedures are adhered to in a methodical and compliant way.
- IT Skills – computer literacy and knowledge of MS Office.
- Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities :
Proven Track record of:
- Strong telephone sales experience (preferred minimum of 1 year)
- Success within a target driven environment
- Speaking with potentially vulnerable customers
- Delivering excellent Customer Service
- Working in accordance with detailed procedures
- Able to solve problems and identify process improvement
- Flexible approach with the ability to adapt quickly to meet business needs
- Work with flexibility as part of a team.
- Confidently overcome the callers objectives
Personal Attributes:
- Excellent interpersonal, communication and listening skills at all levels
- Able to demonstrate empathy, sensitivity, kindness and patience
- Resilient with a real desire for success and helping others
- Can-do attitude, self-motivated
- High level of attention to detail and accuracy
Benefits
- 30 days holiday plus bank holidays
- A friendly working environment with free on-site parking.
- Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
- Employee assistance programme, including access to a 24/7 GP service.
- Auto enrolment into Company Pension, or option for SMART Pension.
- A rapidly growing company with ambitious plans and the chance to grow personally as new opportunities arise.
Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.
All gaps in your CV must be disclosed.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.