Pure Cremation Ltd is a specialist company providing Direct Cremation funeral plans and services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Outbound Sales team to support future growth.

Salary: Basic Salary of £ 27976.05 with OTE of £33,000 via our uncapped commission scheme.

Hours: 09:00 – 17:00 Mon – Fri including one late (18:00) finish a week with a 16:00 finish on Friday. You will also participate on the pre-need weekend Rota, which will include occasional Saturdays 09:00 – 17:00 in return for a day of in-lieu, during the week. Flexibility will be required to meet the evolving needs of the business.

Summary Duties and Responsibilities of Role:

• To make outbound calls to prospective customers who have enquired through various marketing channels about our direct cremation plans, with the objective of answering any queries regarding our plans and optimising sales conversion rates.
• Calls to be made in line with the Company’s process and FCA regulations.
• To act as a Brand Ambassador for the Company, ensuring that all activity undertaken presents the company in a positive way and delivers an exemplary level of customer service.

Key Skills Required:

• Communication – Possess a professional telephone manner with proven experience of dealing with older customers. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
• Productivity - Be results driven with ability to achieve work towards KPI’s set on production, quality, and customer service skills.
• Accuracy – Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
• IT Skills – computer literacy and good working knowledge of MS Office suite.
• Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.

Personal Capabilities:

Proven Track record of:

• Outbound telephone sales experience (preferred minimum of 1 year).
• Success within a target driven environment.
• Speaking with potentially vulnerable customers
• Delivering excellent Customer Service.
• Working in accordance with detailed procedures.
• Ability to solve problems and identify process improvements.
• Flexible approach and an ability to adapt quickly to meet business needs.
• Strong individual work ethic whilst enjoying being part of a larger team.

Personal Attributes:

• Excellent interpersonal communication including active listening skills.
• Able to demonstrate empathy, sensitivity, kindness, and patience.
• Highly comfortable working in a fast-paced, targeted environment.
• Resilient with a real desire for success and helping others.
• Can-do attitude, self-motivated.
• High level of attention to detail and accuracy

Benefits:

• 30 days holiday
• Bupa cash back plan
• Pension with the option of a SMART pension
• Death in service benefit
• Employee Assistance service, including access to a 24/7 online GP

Finally:

If you would like to be part of The Pure Family, where your hard work and commitment will be truly valued, and you enjoy working with friendly, supportive, and welcoming people, then we would love to hear from you.

Please provide your CV together with a covering letter, telling us both why you want to work for our company and what you feel you would personally bring to the role. Your ability to effectively communicate these key points is important to us and therefore failure to meet this requirement will, regrettably, result in your application being rejected.

Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. 

All gaps in your CV must be disclosed.