Job Type: | contract | Duration: | 12 months |
Category: | Admin / Clerical | Recruiter Reference: | ER188/2024 |
URL for Applications: | Apply Here | Salary: | £34,225* |
Secondment opportunities are available for Contact Centre Dispatchers, two of the roles will be based at Castle Donington and one in Tipton for up to a period of 12 months (subject to review). This is a 3 cycle shift role which includes a combination of days, evenings, weekends and bank holidays.
The successful candidate will be accountable to the Dispatch Team Leaders and Team Manager, for managing live faults and dispatching engineers ensuring incidents are regulatory compliant at all times and that customer expectations are met; receiving and handling telephone enquiries from customers, the emergency services and liaising with the Contact Centre, Control and Field Ops teams.
If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.
About UsWe’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
The main duties will involve enquiries relating to:
Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:
Things you need to know
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk
Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.