Customer Service Coordinator

Full time, permanent

We are looking for a Customer Service Coordinator to work within our Line Booking Processing team.

The successful candidate will work to ensure all import delivery bookings are handled efficiently and in a professional manner. Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally.

At MSC UK, our success is a result of the skill and hard work of all of our team members. Our team do not just work for us, they develop and grow with us.

Skills and experience you’ll bring to us

• Ability to maintain high level of customer service, under pressure
• Work to tight deadlines
• Excellent communication skills, written and verbal
• Solution driven
• Effective time management skills and be flexible
• Ability to work individually and within a team
• Ability to multi-task

How you will help us and what you can expect

• Handle and process customer import delivery bookings in a professional manner & ensure timely resolution by phone or email
• Process data accurately in a timely manner ensuring that process and procedures are followed
• Maintain information on internal systems
• Provide support to all Import & Export customer service team as required
• Meet targets as specified
• Build relationships with teams throughout MSC
• Responsibility for ensuring that cargo is released to the legally entitled party once all criteria has been met

If you feel this is the next step in your career, please apply now.