Job Type: | permanent | Duration: | |
Category: | IT or Software | Recruiter Reference: | JR1947 |
URL for Applications: | Apply Here | Salary: | £48523 plus benefits |
An exciting opportunity has arisen within IT for a Service Desk Manager. In this role you will lead the operation and performance of the IT service desk, ensuring delivery of great service to all our colleagues.
The role involves managing a team of service desk analysts to ensure timely resolution of incidents and requests ensuring we maintain high levels of colleague satisfaction, and continuously improving service delivery processes.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
You will be joining our dynamic IT function, with a department consisting of c120 skilled professionals. We are an enabling function collaborating with stak eholders across the business to drive ambitious initiatives within the Homes and Money business divisions.
The Service Desk Manager plays a pivotal role in ensuring the smooth and efficient operation of the IT service desk, delivering high-quality support to colleagues, and driving continuous improvement initiatives. This role requires a combination of technical expertise, leadership capabilities, and excellent communication skills.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
What Will You Be Doing?
As Service Desk Manager, you will be leading a team of analysts
Your responsibilities will be to:
What Do We Need From You?
This role requires a combination of technical expertise, leadership capabilities, and excellent communication skills to effectively manage the team, meet service objectives, and contribute to the overall success of the IT department.
You will possess excellent communication, interpersonal, and organisational abilities as well as being proficient in IT Service Management best practices.
We need someone who has a customer-focused mindset with a commitment to service excellence.