Job Type: | permanent | Duration: | |
Category: | Customer Support or Client Care | Recruiter Reference: | saga/TP/135599/2869 |
URL for Applications: | Apply Here | Salary: | up to £24,000 per annum |
Customer Service Executive
Up to £24,000 dependent on experience
Permanent
FT 35 hours per week
Remote
As our new Customer Service Executive, you will work as part of the Customer Services team, proactively responding to customers and resolving complaints at both pre-departure stage and post travel. A flexible and driven person is required to actively challenge the business to improve the customer experience whilst assisting in the department’s daily administration tasks.
This would suit a strong customer service professional with proven administration expertise who is organised and proactive.
Although this role is fully remote, you will required to attend our team meetings which are conducted in London, usually every 2-3 months.
Our people are everything to us. The way they deliver exceptional experiences every day for our guests. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. Come and do the best work of your life alongside lovely colleagues.
Package DescriptionAt Saga we’re flexible which means our colleagues have autonomy over where they work, either at home, hybrid or from one of our hub locations. This role is fully remote but you have the freedom to attend our offices in either Crawley, Ashford or London, Kings Cross. Our team meetings are conducted in London usually every 2-3 months.
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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