Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.  

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Our Product & Operations Executive will be accountable for the following tasks;

• Be the main point of contact for day-to-day queries from the business, become a ‘knowledge champion’ for our products, destinations, and holiday types, enabling you to respond with swift decisions and answers
• Make sure all our holidays are set and ready for our clients to enjoy; all the i’s are dotted and t’s are crossed
• Form strong, persuasive working relationships with our suppliers, to ensure we are getting the very best service and support from them at all times
• Be part of the contracting process, negotiating with all suppliers to meet target net rates, and making informed recommendations to the Product Manager as required
• Work closely with colleagues around the business; from the Contact Centre and Marketing to Destination Services and Finance – communicating updates and changes as required
• We take Quality Control seriously! Be ready to respond to any quality issues, liaising with suppliers and our Customer Service teams
• Work closely with the Product team to develop the new products and research ideas that will excite our customers
• Represent the company at trade shows, corporate functions and occasional *overseas trips
• Support the other members of the Product team

This is a unique and rare opportunity in a Travel Business. You will need to demonstrate the following skills and experience to join our Product Operations Team.  

• Be a highly skilled communicator with excellent written and verbal communication skills
• IT literate across MS office suite
• Demonstrate problem solving skills and be commercially aware
• Have a customer centred approach and an understanding of customers’ expectations
• Committed to quality of experience, service and the customer journey
• Highly organised, able to meet deadlines in a fast-paced business environment
• Enthusiastic, self-motivated and flexible
• Ambitious and keen to develop both within the role, and the wider business

Desirable:

• Previously used Tigerbay and have prior knowledge of our travel / hosted stays products
• Have worked in a similar role for a Tour Operator who offers European hotels and packages
• Experienced in negotiating rates with suppliers

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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