Tourist Information Officer

14 hours per week 

Salary £8,891.89 - £9,040.59 per annum (FTE £23,500 - £23,893)

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find.  

We are looking for a friendly, motivated and knowledgeable individual to join our team as a Tourist information Officer. The role will be predominately based at Malvern Tourist Information Centre, but the person may also be required at times to work at Upton Tourist Information Centre. This is a part time role, working within a small, friendly team. 

 As TIC Officer, you will provide a warm welcome to customers, assisting both visitors and residents with local tourist information throughout the year. You will also be required to sell tickets on behalf of businesses and assist with display, ordering and sales of publications and tourism materials. 

 About you 

The successful candidate will:

• Be friendly and approachable.
• Ideally already have knowledge of the local area and what is on offer for visitors and residents.
• Be confident speaking to members of the public and able to provide advice and information in person, via the phone, in writing or via email.
• Have experience in monitoring and record keeping.
• Assist with the display, ordering and sale of publications and tourism material and local information.
• Sell tickets on behalf of outside businesses and organisations and to ensure all income handled in the office is balanced and banked in accordance with the Council’s standard procedures. 
• Use relevant computerised information systems in support of the above activities.
• Update the Visit The Malverns website with event and business listing information when necessary.
• Undertake such other duties appropriate to the post and grade as may be assigned from time to time.

 Other duties 

• The postholder will be expected to act in an efficient and professional manner at all times.
• The postholder will exercise proper and absolute integrity in respect of all confidential matters and the confidentiality of personal and sensitive information.
• To have a flexible approach to the work required to be undertaken, to assist other staff and ensure that the administrative needs of the Council are met.
• To work outside normal office hours from time to time as the demands of the post and emergencies dictate.
• To demonstrate commitment to the Council's values.
• The postholder may be required to undertake such other duties and training and/or hours of work as may be reasonably required to be consistent with their general responsibility.

The Council reserves the right to vary the content of this job description, after consultation with the postholder, to reflect changes to the job without changing the general character or the level of responsibility.

What we can offer 

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find.  So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

 To discuss the post or for further information, please call Victoria Carman on 01684 862483 / 07767615096.

Closing date: Sunday 14 April 2024

Interview date: Tuesday 23 April 2024

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.