Job Type: | permanent | Duration: | |
Category: | Marketing / Products | Recruiter Reference: | saga/TP/56250/2863 |
URL for Applications: | Apply Here | Salary: | £26,000 - £28,000 dependent on experience |
Customer Communication & Retention Executive
Salary - £26,000 - £28,000 dependent on experience
Permanent
Hybrid – Home & Hub (London or Kent)
As a Customer Communication and Retention Executive, you will help deliver the best possible customer experience for our Insurance customers.
You’ll have active involvement in campaigns, projects, programmes, and key initiatives that aid us in delivering the best possible experience for our customers, contributing towards high levels of retention and persistence.
Within this role you’ll have the chance to help shape the direction and solution our communications should take when exploring the best route to communicating with our customers.
Using a multitude of channels such as email, direct mail, call centre scripting, SMS and inserts you’ll be on point to work with our Creative Community to co-ordinate, brief and deliver award-winning customer Communications.
You will contribute to Customer Communications & Retention Programmes, Tasks, Initiatives and Projects which may include. co-ordinating the messaging, journey mapping and requirements documentation, considering all implications of Product Communications, Regulatory requirements, FCA clean-up processes plus renewal and MTA adjustment requirements.
At Saga, we offer total flexibility over where you work. You choose a place that you feel most comfortable and productive, either from home or in one of our hubs. Typically our Customer Communication & Retention team come together once a month in either London or Ashford.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
As a Customer Communications & Retention Executive you will deliver activities in the Pre-renewal and renewal stage of the customer journey, working alongside the Engagement team to drive a continuous stream of improvements that drives increased retention.
Your accountabilities will include;
To be a successful Customer Communication & Retention Executive, you will need experience and expertise in developing customer-focused solutions, marketing, and transformational communications. Having an understanding of a financial services regulatory environment would be of advantage but isn’t essential
Other skills and experience required include:
About The Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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