Tenancy Support Coordinator

Hybrid Homeworking with office base in Kings Lynn

Part time, 34 hours per week (Monday to Friday)

Starting Salary £31,252 per annum, with future progression opportunities to £33,245 per annum

Plus Essential Car User Allowance of £3,922 per annum

Permanent Contract

About the role

We have an exciting opportunity for a Tenancy Support Coordinator to join our team. The role requires a candidate who has experience of engaging, supporting and working with customers. A large part of this role is to develop and deliver a support plan which will allow tenants to maintain their tenancy and independent living.

Some of the main duties of the role will be:

• Working with people in an open way to encourage the creation of a caring, but structured environment in which people feel free to explore their own difficulties.
• Co-ordinating support to customers with possible wide-ranging complex needs with emphasis upon issues of: lack of lifestyle skills (budgeting, cooking, hygiene, renting etc.) family/relationship breakdown and/or financial hardship.
• To work closely with the Tenancy Support & Safeguarding manager to maintain a cohesive and consistent approach to providing support to tenants.
• To identify customer’s needs and develop a support plan (with other agencies) that will enable customers to exit the service within a realistic timeframe.
• To carry out full financial assessment detailing income and expenditure, developing a plan to reduce their outgoings and to identify where savings could be made. With the aim of improving their ability to meet their primary debts and their rental payments with the Association.

For full details on the role, please see the job description

About You

The ideal candidate will have a minimum of an NVQ Level 3 in relevant fields such as Social Work, Care, Housing or any other relevant area, as well as excellent communication skills, a positive outlook and a can-do attitude. The successful candidate should have experience of engaging, supporting and working with hard to reach customers, as well as knowledge of welfare benefits and understanding social care and the criminal justice system.

A driving licence is essential as travel will be required. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. 

About Us

Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone.

Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer - with a 60/40 split (60% home/up to 40% office. As the role require attendance at Broadland premises candidates must live within a 75-minute commute of their office location. Full details can be discussed at the interview process.

We offer staff many great benefits such as:

• Enhanced annual leave starting from 22 days, increasing each service year up to a maximum of 27 days per annum, plus a day off for your Birthday, a Volunteering Day and a Personal day!
• Generous contributory pension scheme!
• Access to an Employee Assistance Programme to support you when you need it!
• Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks!
• Opportunity for an Annual Bonus
• Lots of Training Opportunities!
• And many more – Please see our Benefits Document available on our website!

For full details or to apply, please visit our website: https://www.broadlandgroup.org/about-us/work-for-us/current-vacancies/  or contact our recruitment line on 01603 750109 and leave a message or email recruitment@broadlandgroup.org and we will get back to you.

Closing date: Midnight on Wednesday 17 April 2024