Are you an experienced Process Coordinator with experience in environments such as the Readymix, Aggregate or Heavy Industrial sector and looking for your next permanent role?  Then please read on as we may just have the role for you.

At Tarmac, ‘who you are’ matters.  We want to get to know you.  If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. 

We are currently looking for an experienced Process Coordinator to join our friendly Readymix team based at Tarmac ‘The Hub’ in Mountsorrel, Quorn, near to Loughborough in Leicestershire. 

The role is easily commutable from such locations as Loughborough, Leicester, Melton Mowbray, Barrow upon Soar, Syston, Shepshed, Coalville, Ashby-de-la-Zouch, Ibstock, Swadlincote, Measham, Tamworth, Atherstone, Hinkley, Nottingham, Derby, Long Eaton, Kegworth, Burton upon Trent and the surrounding areas.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

You as a Process Coordinator will work cross-functionally within our Readymix Customer Service Team providing the administration aspect for the team and our customers alike. The role will involve both written and oral communication, word processing and typing, and requires relevant skills such as IT, organisational and presentation skills, as well as the ability to multi-task and work well under pressure.

Your role will include (not exhaustive):

• Manage and ensure compliance of customer complaints and compliments 
• Code customer cancellations and report on trends and action required 
• Champion delivery tickets blocked for invoicing 
• Report and challenge non compliance of delivery tickets processed incorrectly by hauliers
• Manage and report, additional ticket payments processed to hauliers
• Action and report any haulier guaranteed payments agreements
• Process out of hours deliveries charges to customers
• Minimix customer services cover during annual leave/sickness periods 
• Completion of administration tasks within a reasonable timeframe, taking into consideration and implementing service level agreements where necessary
• Processing area transactional data accurately and in line with requirements
• Provide assistance with production of presentations, documents, reports and general correspondence where required

To succeed in the role of a Process Coordinator the following is what we are looking for in a future colleague:

• Confident in the use of IT systems
• Positive and approachable in your manner
• Able to pick up new systems quickly, with full training provided
• Experience with SAP is desirable
• A high attention to detail with a positive ‘can-do’ attitude
• Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure
• Enjoy an extremely fast paced; team-based environment
• Ability to manage conflicting priorities

In addition to the role of Process Coordinator we offer an extensive range of career development opportunities and industry-leading rewards, incentives, and benefits:

• Bonus scheme 
• Enhanced holiday entitlement 
• Contributory pension scheme 
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc. 
• Access to our Employee Assistance helpline for free and confidential advice 
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause
• Training and development opportunities 

Interested? Why not click here to find out more?  Go on… are you ready to build your future?

Tarmac is an equal-opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

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