Customer Support Administrator

Salary - £21,840

Permanent

35 hours per week (Monday - Friday)

Ashford, Kent

As a business we support a diverse group of customers and help them at various stages of their lives.  Our team of Customer Support Agents play an important role in providing exceptional experiences every day to our valued customers.

The teams manage a variety of customer facing activities, second line referrals and offline activities. 

As one of our Support Operations Agents you will be responsible for completing various tasks in a timely manner balancing our customers experience with commercial goals. 

You will need strong communication skills with an ability to adapt effectively to changing priorities.

This is an Office-Based role at our Eureka Park office in Ashford. 

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

As a Customer Support Agent you will be working multi-skilled across the Support functions which may include any of the following : 

• Handling policy queries across multiple products. 
• Deal effectively with all new business, mid term and renewal customers where the policy generates a non standard referral.  
• Handling accounts queries and workstreams. 
• Handling contacts across our digital platforms ie: webchat, email, correspondence and calls for MySaga portal. 
• Communicating effectively with customers, colleagues and external partners. 

As a Customer Support Agent you will be working multi-skilled across the Support functions which may include any of the following : 

• Handling policy queries across multiple products. 
• Deal effectively with all new business, mid term and renewal customers where the policy generates a non standard referral.  
• Handling accounts queries and workstreams. 
• Handling contacts across our digital platforms ie: webchat, email, correspondence and calls for MySaga portal. 
• Communicating effectively with customers, colleagues and external partners. 

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-VL1