Job Type:	permanent	Duration:
Category:	Customer Support or Client Care	Recruiter Reference:	994482
URL for Applications:	Apply Here	Salary:

Are you passionate about making a difference in people’s lives?

We currently have an exciting opportunity available within our Income Team for a Successful Tenancies Adviser. This is a genuinely rewarding role where you will have the opportunity to make a real difference in people’s lives, as you will be speaking to vulnerable people to offer financial welfare solutions that will have a big impact.

This is a fantastic opportunity for someone looking to use their advisory experience in a supportive team.

What could you be doing?

As an adviser you will provide valuable advice to customers identified as vulnerable or in need of additional financial welfare support to sustain their tenancy. Income maximisation and tenancy sustainment are key to this role and, as an adviser, you will work closely with Platform colleagues and other agencies to support our customers.

You will manage a caseload of referrals, taking responsibility for your own diary management to deliver customer appointments (digital and face to face). You will work to understand customer circumstances and provide benefits and budgeting advice, along with support to access welfare assistance and charitable grants.

You will also provide early intervention support to customers on starter tenancies to assist them in maintaining their tenancy. You will encourage and support customers to budget appropriately and promote debt prevention and accountability. You will also make onward referrals to external agencies and signpost customers to appropriate local provision.

Some things we need from you

Experience of advising customers on welfare benefits is crucial in this role, therefore a working knowledge of up-to-date housing legislation and the welfare benefits system is essential. A working knowledge of welfare grants, funds and schemes, as well as experience of completing household budgets is also required.

You will need to have excellent communication, negotiating and influencing skills.

Organisation skills and the ability to manage your own workload to meet deadlines is key. It is also important that you are pro-active and results-driven.

As you will be required to undertake site visits and attend other group offices a driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.

This role covers Worcestershire, Herefordshire and Gloucestershire, so you would ideally be able to commute easily to these areas.



Some of our great benefits include 

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave 

Family friendly policies, flexible working, and ability to work from home in most roles   

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts   

Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies   

Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)   

Learning and Development opportunities 

Salary sacrifice electric vehicle and Cycle to Work scheme

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers



Interviews are currently scheduled to take place in person at our Worcester office on Monday 22nd April.

If this sounds like the ideal opportunity for you, please click apply and provide a supporting statement in your application as to why you are interested in this opportunity. If you have any questions about the role, please contact recruitment@platformhg.com.