The Role

Combining your love of interior décor and a devotion to delivering the standards of customer experience expected by John Lewis customers, as a Flooring Consultant for the floor room, you’ll help their creative dreams become reality.

A typical day might look like this: 

• Playing your part in ensuring the store and product samples are impeccably presented both front and back of house.
• Providing helpful advice and guidance in a charming, engaging, and relaxed way, whether that’s in store, online or via other communication channels. 
• Using your product knowledge and expertise to help customers select the perfect product and services for their interior project, converting enquiries into sales.
• Adapting your approach to offer a bespoke service and gain a detailed understanding of the customer’s project, tastes, and preferences - ultimately ensuring that all customers feel welcome, delighted, and inspired.

• Using your expertise and influence to demonstrate and explain options in line with the customer’s needs and guiding them seamlessly through the sales process.
• Owning your customer’s end-to-end journey; applying attention to detail throughout and ensuring the customer has a smooth and seamless experience from all those involved in turning their creativity into reality. 

Why work here.

You’ll join a small team who share your love of interiors, delivering exceptional service and knowing all about what’s new and on trend.  And you get to work in a John Lewis store – what’s not to love?!

Aside from a competitive salary, uncapped commission, and a pension scheme, you’ll also get:

• All the training and support you need to get you started.
• 22 days holiday plus Bank Holidays & you can buy or sell up to 5 days with our holiday trading scheme.
• Plentiful opportunities to learn and grow.
• 25% staff discount with the floor room and generous group discounts across our sister flooring companies
• Wellbeing support (mental, physical & financial)
• Access to a digital GP service
• Access to discounts at more than 700 high street retailers
• Life Assurance scheme
• Health Cash Plan

Who you are.

Charming, credible and uniquely you; it’s likely that you’ll have some previous customer service experience from a retail or premium environment. You’ll find it easy to create smile-worthy moments and have a natural curiosity conveyed in a conversational style. It would be even better if you:

• Have a demonstrable love of interior design/textiles, home trends and styles
• Enjoy working to sales targets and achieving goals
• Are reasonably tech savvy - a working knowledge of standard Microsoft packages would be ideal  

Who we are

The floor room is a new and exciting brand, created to make the process of buying flooring as enjoyable and inspirational as possible. You’ll find us inside 34 John Lewis stores across the UK, as well as our own flagship store on Tottenham Court Road (right in heart of the high-end home and interior stores/concessions) in central London.