Welfare Benefit Advisor

Agile Hybrid Homeworking with office base in Norwich

Full time, 37 hours per week (Monday to Friday)

Starting Salary BHA B5 at £34,009 per annum, with future progression opportunities to £36,178 per annum, plus Essential Car User Allowance of £4,267 per annum

Permanent Contract

About the role

We have an exciting opportunity for a Welfare Benefit Advisor to join our team.

The role requires a candidate to have an advanced understanding of welfare benefits and previous experience in assisting customers with the applications. The ideal candidate will be competent in administration and will think analytically and logically to help identify problems.

Some of the main duties of the role will be:

• To carry out a needs and risk assessment with potential customers to identify their support needs.
• To provide our customers with the best welfare benefits advice, maximising their income where possible, reducing arrears, and assist to improve general wellbeing.
• To assist customers with benefits appeals processes, including attendance and representation at appeal and review hearings.
• To carry out full financial assessment detailing income and expenditure, as well as identifying personal circumstances, in order to provide the most appropriate welfare benefits advice.

For full details on the role, please see the job description

About You

The successful candidate will have:

• Minimum NVQ Level 3 in relevant qualification
• Relevant qualification in social work, Care, Substance Misuse, Housing, or other relevant area

• Experience of Housing Management/Social Care/Enforcement or Community safety
• An advanced understanding of welfare benefits system.
• Proven experience of assisting welfare benefits appeals applications.

A full driving licence is also essential as the candidate may need to travel to other sites as required.

Successful candidates will be subject to a basic DBS check.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. 

About Us

Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone.

Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer - with a 60/40 split (60% home/up to 40% office. As the role require attendance at Broadland premises candidates must live within a 75-minute commute of their office location. Full details can be discussed at the interview process.

We offer staff many great benefits such as:

• Enhanced annual leave starting from 22 days, increasing each service year up to a maximum of 27 days per annum, plus a day off for your Birthday, a Volunteering Day and a Personal day!
• Generous contributory pension scheme!
• Access to an Employee Assistance Programme to support you when you need it!
• Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks!
• Opportunity for an Annual Bonus
• Lots of Training Opportunities!
• And many more – Please see our Benefits Document available on our website!

For full details or to apply, please visit our website: https://www.broadlandgroup.org/about-us/work-for-us/current-vacancies/  or contact our recruitment line on 01603 750109 and leave a message or email recruitment@broadlandgroup.org and we will get back to you.

Closing date: Midnight on Wednesday 10 April 2024