So…. What is this role exactly?

The role of Income Team Leader is integral to the operations of the income management team here at YHG. You will be one of a team of four, Income Team Leaders, working from home and living within a reasonable travelling distance of our Collaboration Hub/Head Office in Birchwood, Warrington, (WA3 7QH). 

What will my working week look like? 

Our operational hours are 8am – 6pm Monday – Friday, and we ensure a Team Leader is available at all times, you can organise the shifts that you work in consultation with your Team Leader colleagues. We meet as a team at Warrington every other week, and you will be expected to attend on an ad-hoc basis in between.

What will I be responsible for doing?

You will be responsible for a team of around eight, providing line management support, supervision and coaching your team. Here at YHG have a significant focus on ensuring we are having meaningful conversations with our customers, to ensure they get the right support at the right time. You will play a key role in this, regularly undertaking call & case audits and assessing the team against our KPIs. Team Leaders are also actively involved in decision making around service delivery and are key to the implementation of new ways of working and developing relationships across functions, and externally.

And what would make me stand out from the crowd?

To be a successful Income Team Leader, here at YHG, you will be….

• a Team Leader, who has high expectations around quality call management & delivering a great customer experience
• experienced in social housing income management and/or debt recovery
• adept at undertaking quality assurance checks & providing balanced, constructive feedback
•  knowledgeable of Welfare Benefits

Ideally you will …. 

• have strong communication and interpersonal skills
• be resilient and able to prioritise conflicting demands
• be well organised, self-motivated and a problem solver

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer a salary in the range of £31,000 - £34,000. You’ll also have 25 days annual leave, pro-rata (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group? 

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.

Closing Date:   15^th April 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1