| Job Type: | permanent | Duration: | |
| Category: | Education / Training / Instruction | Recruiter Reference: | 993967 |
| URL for Applications: | Apply Here | Salary: | Student Services Advisor, £22,821.00, 37 hours, 1.0 FTE, Full Time, Permanent, CAR993967 |
The Vacancy
We are looking for an experienced and driven Student Services Advisor to join our busy Front of House Team.
Exceptional customer service, operational excellence and a strong community spirit is key to ensuring we maintain a positive first impression to students and stakeholders alike. As Student Services Advisor you will deliver this service, working efficiently, effectively and energetically.
An excellent telephone manner is essential to this post, as you will be dealing with both incoming and outgoing calls. You will deal with learners, colleagues and stakeholders at the Front of House desk, serving as the first point of contact, and providing support as required.
You have an eye for detail and the person who takes on this position is normally tasked with supporting their organisation in a number of ways; such as internal communications, external communications, scheduling, data entry and much more.
You will also work collaboratively with internal departments, developing positive relationships.
About Carlisle College
Carlisle College is a further education college serving the post-16 education and training needs of Carlisle and the surrounding area. Located in the city centre, we’ve been here since 1954 and every year we help more than 2,700 students take their next steps towards their future.
We offer an extensive range of vocational and academic subjects with over 100 courses available from entry level through to degrees, professional qualifications and community programmes. We offer full time and part time courses, including short courses and distance learning.
We provide students with facilities that reflect those found in industry, combined with teaching staff who are experts in their fields and have real life industry experience – a perfect combination that allows our students to realise their career ambitions. We’ve invested over £30 million in our city-centre campus, including a £5.3 million digital and creative arts complex and a £1 million Advanced Manufacturing Centre. Our world class facilities include state-of the-art equipment and resources, which significantly expands our modern campus into a real learning community. Combined with excellent teaching, we can ensure that learning is more relevant, realistic and enjoyable, providing students with the perfect route into further study or employment.
At Carlisle College we have a long and proud history of working with local businesses and industry, to help meet skills and development needs via our Apprenticeship programmes. We currently work with over 350 employers and over 700 apprentices in the local area.
Every colleague at Carlisle College, whether teaching or supporting our students, has an important role to play. In return, we aim to provide a rewarding and supportive environment, in which we will help you to develop and reach your full potential.
Carlisle College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.
At Carlisle College, our values are not just about what we do, but also about how we do things.
Our values underpin the culture and beliefs of our organisation, we expect all our staff to demonstrate behaviours in line with our core values.
1. Being both inclusive and diverse
2. Trusting and respecting our communities
3. Taking ownership whilst working collaboratively
4. Inspiring excellence and curiosity.
As part of the NCG Group, Carlisle College offers an excellent benefits package, including generous holiday entitlement, access to the Teachers’ pension scheme (for teaching posts) or Local Government pension scheme (non-teaching posts), company sick pay, a cycle to work scheme and much more.
NCG seeks to promote and maintain an equal, diverse, inclusive and supportive environment for work and study that assists all members of our communities to reach their full potential. We are committed to achieving a truly representative workforce and therefore welcome applications from across the national and regional communities that we work with and serve.
No agency applications will be accepted.
NCG reserve the right to close the vacancy early.