| Job Type: | permanent | Duration: | |
| Category: | Other | Recruiter Reference: | YHG/TP/12929/2008 |
| URL for Applications: | Apply Here | Salary: | £26570.00 - £28000.00 |
So…. What is this role exactly?
This is an exciting opportunity for a customer focussed and experienced Income Officer, to join our customer services team. You will be homebased living within a 25 mile radius of our Head Office in Warrington, to be able to attend regular meetings and training.
We are looking for an individual who is resilient, well organised and be able to handle both challenging and sensitive conversations with customers.
What will my working week look like?
You will be working 35 hours a week, Monday to Friday. You will be homebased, living within a 25 mile radius of Warrington and a reasonable travelling distance of our Head Office in Birchwood, to attend meetings and training courses.
You will visit Head Office frequently throughout your induction period, but once that’s completed, you’ll be required to visit a minimum of once a week.
Your day-to-day will involve managing a caseload of customers;
Where a customer’s circumstances are more complex, you will work closely with our specialist money advice, tenancy support and housing management teams, to ensure we get the best outcomes we can for our customers and for YHG.
In this role, there is no requirement for you to visit customers in their homes.
What will I be responsible for doing?
First and foremost, as an experienced Income Officer, you will be designated a patch of properties for which you are responsible for collecting the rent and/or charges. You will make calls and take action to recover outstanding rent, mitigating loss of income by being proactive in terms of supporting customers with making sustainable payment arrangements and benefit claims.
One of the great things about this role is it has never been more important than it is now, YHG is committed to supporting our customers through the cost-of-living crisis and by joining us you have an opportunity to help us make a real difference to someone’s life.
As well as managing your own caseload you will handle inbound calls from our customers on a daily/rota basis, ensuring referrals are made to internal and external agencies, so that we can be confident that our customers are getting the support they need. You will also make decisions around progressing cases to legal action, when all other avenues have been exhausted.
And what would make me stand out from the crowd?
To be a successful Income Officer, here at YHG, you will have….
Ideally you will ….
This role is really suited to someone who can understand our customers and their circumstances, someone who isn’t afraid to ask questions, and through professional curiosity, can get to the underlying issues, someone who will make our customers feel supported and work with them to find solutions to their debt issues.
That all sounds great, what’s in it for me?
In return we offer a salary in the range of £26,570 - £28,000 for a 35 hour week working Monday to Friday. You’ll also have 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.
We offer a home working culture, giving you more time at home, no more daily commute or the expense that comes with that. However, we know that those social interactions with your teammates are also important, so we have a state-of-the-art collaboration space based in Birchwood, Warrington (which you’ll need to be able to comfortably commute to when needed for team days, meetings, and training etc).
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.
As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents.
Closing Date: 14th April 2024
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG3