Local Housing Advisor

North Norwich Local Delivery Team

Hybrid Homeworking with office base in Norwich

Full time, 37 hours per week (Monday to Friday)

Starting Salary at £24,420 per annum, with future progression opportunities to £25,980 per annum

Permanent Contract

About the Role

 We are looking for a Local Housing Advisor to join our North Norwich Local Delivery Team, you will be passionate about helping people and want to deliver an excellent service to our customers. The role will require you to:

• Be responsible for providing administration for the allocation and letting of empty homes, such as advertising properties, requesting nominations, making offers of accommodation and drafting legal documentation relating to tenancies.
• Be responsible for the administration of mutual exchanges, including maintaining electronic data bases and systems.
• To provide administrative support to the Local Delivery Directorate to fulfil its commitments in respect of anti-social behaviour.
• To support the Income Recovery Officers and Neighbourhood Officers to ensure that the associations income in maximised.

 Please see job description for full details of the role

About You

 We are looking for candidates who are passionate about providing excellent customer service and are interested in a career in Housing. You will have a desire to help people, be able to self-motivate whilst working alone and be able to problem solve.

You will have at least one years’ experience in a similar role, with excellent administration skills and passes in English and Maths at GCSE level or equivalent. You will also have clear and effective communication skills and the ability to deal with difficult conversations.

About Us

Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are scored as one of the top 75 Best Companies to work for in the East of England, as well as being in the Top 25 Best Associations to work for by the Sunday Times Best Companies. 

Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer - with a 60/40 split (60% home/up to 40% office). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich). Full details can be discussed at the interview process.

We offer staff many great benefits such as:

• Enhanced annual leave starting from 22 days, increasing each service year up to a maximum of 27 days per annum, plus a day off for your Birthday, a Volunteering Day and a Personal day!
• Generous contributory pension scheme!
• Access to an Employee Assistance Programme to support you when you need it!
• Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks!
• Opportunity for an Annual Bonus
• Lots of Training Opportunities!

And many more – Please see our Benefits Document available on our website!

For full details or to apply, please visit our website: https://www.broadlandgroup.org/about-us/work-for-us/current-vacancies/ contact our recruitment line on 01603 750109 and leave a message or email recruitment@broadlandgroup.org and we will get back to you.

Closing date: Tuesday 09 April 2024
Interviews to take place in person: Date to be confirmed