Marine Claims Manager

Full time, Temporary (Maternity cover)

We have an exciting opportunity for a Marine Claims Manager to join our Claims & Insurance team. The successful candidate will manage the workload and performance of the marine claims team and identify their training needs. The Manager will also handle a range of marine claims from beginning to end and will liaise with Head Office, other agents, internal departments, lawyers, recovery agents, customers and insurers.

Skills and experience you’ll bring to us

• Passion for people and developing performing teams to build strong talent pipeline within team for future at all levels
• Ensure that all the priorities are understood by our people, so they are translated into clear, focused, and purposeful individual and collective action
• Ability to prioritise own & team’s workloads 
• Ability to remain calm and resilient under pressure 
• Previous experience of marine / cargo related claims – at least two years 
• Previous supervisory/management experience preferred - At least two years 
• Working knowledge of Microsoft packages essential, including Word and Excel  
• High attention to detail 
• Ability to develop and maximise the skills, knowledge and productivity of the team 
• Flexible attitude and approach to the needs of the team & department 
• Working towards or already passed Professional Marine Qualifications and / or industry training 
• Extensive knowledge of Marine Claims handling required 

How you will help us and what you can expect

• Manage the workload and performance of the Marine Claim Handlers to ensure that all claims are handled correctly and in good time
• To work with the FCM claims supervisor to ensure the FCM handlers and trainee claims handlers are performing well and developing skills to enable progression to claims handlers, if the opportunities arise in the future
• Identify the training needs of the team and how to deliver this training 
• To handle marine claims (this is also a direct task for the manager as well as team), including cargo, container, vessel, personal injury, payment, devan / revan and recoveries from beginning to end
• To ensure all marine claims are accurately completed in various the various UK & GVA systems and appropriate spreadsheets 
• To ensure all files are handled correctly to avoid incorrect action or incorrect payment of a claim does not take place
• To liaise with Head Office, other MSC agents, other UK departments, customer, claimants and insurers
• To recover liability amounts from third parties whenever possible 
• To communicate and explain claims issues to other members of staff, the claims team and customers
• To assist the senior manager wherever possible and to manage the department when required 
• To review procedures and ensure the workflow follows the administrative processes as dictated by MSC Geneva and Internal Quality procedures. 
• To ensure all procedures, policies etc are entered and updated in “The Anchor” as received or changed

If you feel this is the next step in your career, please apply now.