HSE - Maintain the existing ISO 9001, ISO 14001 & OHSAS 18001 accreditations
- Liaise with other health and safety, environment and quality professionals within the wider business to achieve the objectives
- Provide expertise to enable the business to exceed the required operational, legal and external certification requirements regarding, Health & Safety, Food Safety, Quality and the Environment across the full range of services provided
- Ensure the contract operates safely, to investigate incidents and implement improvements and liaise with enforcement bodies where required
- Input to the central HSEQ systems, shaping solutions to ensure the wider Compass Group FM management systems are in line with industry best practice
Relationship Management - Build stakeholder relationships with Establishment clients and the DIO with ongoing engagement and liaison
- Manage the account retention plan
- Conduct pan contract WITY’s
- Facilitate all Brookeside communication and responses
- Engage all stakeholders in follow up and continuous improvement resulting from all relationship climate learnings
- Leadership and development of managers ensuring client interactions and behaviours are culturally aligned
- Key governor of the contracted JRMP, Joint Relationship Management Plan
- Accreditation to BS 11000 moving to ISO 44001 Collaborative Business Relationships Management
Quality Management & Contract Governance - Successfully manage the operation of the Performance Management system mandated under the contract,
- Responsible for the timely and accurate preparation of contract Performance Management Reports and all supporting documentation.
- Assuring that all arrangements for contract review meetings accord to the programme required under the dictated terms of the business
- Ensure that appropriate action plans are in place to remedy any shortfalls in contract performance and that a robust auditable set of documents supports such action plans and best practice is shared across all sites within scope of the business.
- Lead all colleagues to ensure all QM and Performance Management systems are communicated; clearly understood; accessible; and implemented to meet the requirements of the required standards
- Oversee the successful operation of the QM organisation by ensuring that all appropriate processes and operational service procedures are in place
Management Information for Contracted Performance Reporting - Liaise with the Helpdesk to review calls logged, issue resolution methods and appropriately worded responses to close out the issues raised
- Statistical analysis of management information from the Helpdesk, providing continuous improvement opportunities, data trends and remedial actions and feedback reports
- Management of the Mi Portal for publication of documentation within timed reporting frameworks including all mandated topics
- Mi Portal super user responsibility for end user log ons and first line for FAQ resolution
- Principle contact for the DIO KPI portal, controlling issues raised and mitigation responses to defend claims and provide early warnings for financial returns
- Ownership of the Hard FM defect reporting, via the Helpdesk for status of defect reporting at any time requested
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