| Job Type: | permanent | Duration: | |
| Category: | Customer Support or Client Care | Recruiter Reference: | 993618 |
| URL for Applications: | Apply Here | Salary: | |
The Vacancy
Metering Billing and Dispute Analyst Vacancy at Calisen Metering - Join us in creating a more sustainable future.
We are excited to announce an open position at Calisen Metering for the role of Metering Billing and Dispute Analyst. If you are passionate about contributing to a sustainable and efficient future, we invite you to apply and join our dynamic team.
About Us:
Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we’re creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business.
Purpose of the role:
Working in Calisen Metering Billing and Dispute Department, you will be assisting with the Billing / Dispute workload of the teams, validating, investigating, analysing, and resolving any day-to-day operational issues.
Responsiblitlies:
• Processing Metering and DR Billing and Disputes.
• Diagnosing, analysing, and resolving dispute / GS payments.
• Learning and understanding Electricity & Gas industry processes and local work instructions.
• Adhering to contractual and industry driven deadlines.
• Liaising with and dealing with queries from Energy Suppliers and other Industry Agents.
• Preparing and analysing operational and management reports.
• Developing, testing meta data, and implementing new contract charges to meet client’s expectation and functionality.
Person Specification:
• Good data analysis and investigation skills.
• Good written skills with the ability to define clear work instructions for use by others.
• Ability to prioritise and operate proactively.
• Ability to work independently, be self motivated and able to manage your own time and workload efficiently.
• Ability to work well with others in a team environment.
• Good communication and organisation skills.
• Ability to prioritise and work to meet deadlines.
• Good inter-personal skills to present a professional image to both internal and external customers.
• Ability to use Microsoft Office Software and Oracle Database systems