Job Type:	permanent	Duration:
Category:	Customer Support or Client Care	Recruiter Reference:	990544
URL for Applications:	Apply Here	Salary:

Are you result driven with the ability to deliver great customer service?

Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.

We are currently recruiting for a Lettings Officer to join our very busy Lettings team. Our aim is to provide our customers a positive journey at a stressful time. We want our customers to recommend us to everyone they know and become the landlord of choice.

What could you be doing?

In this role you will be balancing supporting our customers and providing exceptional service with meeting the needs of the business to reduce how long our available homes are empty and losing rental income. You will assess the applicants’ circumstances and their suitability to be a customer, ensuring we are creating successful tenancies and sustainable communities.

This is a role well suited to someone with drive and an ability to work in a fast-paced environment, as you will be working towards performance based KPIs.

Some things we need from you:

You will have great interpersonal skills and be able to resolve issues positively and objectively. You must be able to work collaboratively as part of the wider lettings team to achieve business objectives and meet KPI targets and deadlines. 

You will have experience of working closely with customers in a result driven environment and enjoy working towards performance indicators.  A customer focussed, positive mindset is a must along with strong organisational and decision-making skills to thrive in this busy team. 

While this role is home based, you should have the ability to travel to Group offices and other locations for meetings as required. Our Group offices are located at Birmingham Business Park, Solihull and Central Park, Worcester.

Some of our great benefits include: 

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave   

Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts        



Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies  and more      

Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)        

Learning and Development opportunities 

Salary sacrifice electric vehicle scheme    

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers



If this sounds like the place for you then we'd love to hear from you! Please contact recruitment@platformhg.com to find out more.