Job Type:	permanent	Duration:
Category:	Customer Support or Client Care	Recruiter Reference:	991756
URL for Applications:	Apply Here	Salary:

Have you got experience in a Contact Centre environment?

Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies. You will have access to incredible training and development opportunities, including a chance to receive Customer Service accreditation.

The role is the first point of contact for our customers, and you will have problem solving conversations with customers every day. This is a key role in leading our company-wide drive to deliver customer service excellence, if you have what it takes to help us deliver then we want to hear from you.

The full-time positions operate between the hours or 8am and 5:30pm, Monday to Friday. Weekend working is not required for Customer Service Advisors.

What we are looking for from you:

We are looking for someone from a customer focused environment, preferably from a telephony or contact centre background. As you will be the first point of contact for our residents, you will need to have the commitment to getting it right the first time by resolving queries professionally and competently.

Excellent communication skills are key to being successful in this role, with the ability to interact with people of all ages and backgrounds. You will use your empathy and people skills to be able to diffuse difficult conversations.

The successful candidate will need to be IT literate, as you will be required to use different systems whilst speaking to customers. A good working knowledge of Microsoft Office packages is also required.

While the role is home based, during your induction you will be required to work from our Group offices in Worcester or Solihull to attend training. You will also be requested to occasionally travel to one of our offices as requested.

Some of our great benefits include   

28 days annual leave (pro rata) with the opportunity to buy and sell leave 

Family friendly policies    

Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts      



Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies     

Reward & Recognition scheme with retailer discounts and cash back 

Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)      

Supportive working environment with great learning and development opportunities  



If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com. 

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.