| Job Type: | permanent | Duration: | |
| Category: | Customer Support or Client Care | Recruiter Reference: | 990309 |
| URL for Applications: | Apply Here | Salary: | |
Are you an experienced Contact Centre Manager looking for their next opportunity?
Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies. You will have access to incredible training and development opportunities, including an opportunity to receive Customer Service accreditation.
We are currently seeking a Customer Service Team Manager to join our Contact Centre team. You will be managing, monitoring and motivating a team of Customer Service Advisors who are the first point of contact for enquiries from customers by telephone and a range of digital services.
You will also need to provide a professional and efficient, first-class customer service always as well as demonstrate effective leadership and performance management of the team.
This is a home-based role however you will occasionally be required to travel to our Birmingham or Worcester offices.
What we are looking for from you:
We are looking for someone with leadership experience in a contact centre environment.
You will have experience in developing and motivating a flexible workforce to cope with fluctuating demands in service requirements.
The ability to problem solve and find solutions to problems will be key for Team Managers and this role will be well suited to someone who is able to take ownership of tasks.
Experience of performance coaching through 1-2-1s and development plans.
Some of our great benefits include
28 days annual leave (pro rata) with the opportunity to buy and sell leave
Family friendly policies
Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies
Reward & Recognition scheme with retailer discounts and cash back
Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
Supportive working environment with great learning and development opportunities
If this sounds like the ideal role for you and you would like to find out more please contact recruitment@platformhg.com.