We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. 

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation.  We are usually the first port of call for customer enquiries across the council.  Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets, and general administration work for the whole organisation. 

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city: Friargate – a large purpose-built office by the train station along with several reception points across the city. 

Joining Customer Services is a good steppingstone into a long-term career with the Council, depending on the role you are offered you will learn about other parts of the organisation 

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team. 

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles. 

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Community Support Advisor

We have 1x Fixed Term Fulltime role. This fixed term contract will be for 6 months. 

In response to the pandemic, Customer Services established a team to handle requests for assistance – these requests have been right across the spectrum from initially people needing help with food and medicine to dog walking during the first national lockdown.  

The team has evolved since then, you will be contacting customers that have asked for help; understanding their circumstances, and helping them to solve issues – this may mean arranging for food bank assistance, signposting to local community groups, signing up for online deliveries, or referring for longer-term support. 

Please submit your expression of interest by the closing date of midnight on Monday 25th March, we’ll shortlist from there.

If you would like to find out more about the role or have any questions, please approach Nicole Lane for an informal chat on 02476 977524.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). 

• Care about delivering an excellent service to every internal and external customer 

• Excellent communication skills, confident in face to face, telephone and written activity 

• Ability to support a diverse customer base 

• Ability to deliver in a fast-paced environment 

• Ability to respond to change positively 

• To Be Flexible to the needs of the service 

• Good IT skills 

• An understanding of the range of services provided by the council. 

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process' 

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies