We have an exciting opportunity for an experienced administrator to join our adult audiology and hearing therapy services team!  

We have a busy, but calm, working environment and the administrator's role is to support our clinical team and help people access and get the most from our service.

You will work alongside the clinical team and other outpatient services in the Clara Cross Centre at St Martin's Hospital.

We are accepting applications for full and part time applicants for this role!

As an Administrator, you’ll be part of our valued team.

You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

• £23,500 with group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year 
• The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

As an Administrator you will:

• Take telephone requests for appointments for Adult Audiology and Hearing Therapy
• Use Auditbase the bespoke software used in Audiology services 
• Give advice on maintaining hearing aids and identifying what type of appointment is needed 
• Prepare clinics boxes for the audiologists
• Prepare packages for patients with batteries and replacement tubing

Full training will be given for all the above responsibilities

You will be confident in your communication skills and have patience and understanding when working with our service users.

Be able to learn quickly and enjoy working with people.

You do not necessarily have to have prior experience in an Audiology service, it is more important to have experience either in the NHS or in a role that helped you develop a good telephone manner and sound administrative skills.

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.