Are you looking for an exciting new opportunity? HCRG Care Group are recruiting Care Coordinator to work as part of our Multi-disciplinary Team.

At HCRG Care Group our approach to delivering healthcare services is innovative, refreshing and above all caring. We are committed to putting patient care first and we are looking for dedicated professionals who share our values and our passion for delivering quality care. 

Based at our Care Coordination Centre in Peasedown, BaNES, you will work with our non-clinical team of Administrative colleagues and Care Coordinators that provide exceptional, consistent levels of service to both our patients and our clinical teams, to achieve high levels of satisfaction via the telephone and IT systems.  

As a Care Coordinator, you’ll be part of our valued team at Peasedown St John.

You will feel valued as a Care Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

• A salary of £20,910 with group pension
• Free tea and coffee at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Working closely with Duty Clinicians, the Community Wellbeing Hub, Social Care and Integrated Care Teams you will report into our Care Coordination Team Leaders. You will support our first point of contact; providing information/advice/signposting and managing referrals, appointments and patient correspondence for a range of community healthcare services. 

See full Job description for details of the main responsibilities linked to the role.

Essential 

• Experience interacting with patients and/or customers. 
• IT literate; familiar with Windows applications and Microsoft Office. Ability to learn and use a range of clinical systems IT packages. 
• Able to convey information in a clear, concise, warm and professional manner. 
• Ability to work as part of a team and liaise with people of all levels. 
• Ability to assess risk and operate with appropriate discretion. 
• Strong organisational abilities. 
• The skills and drive to support delivery of quality service. 
• Driving licence is essential

Desirable 

• Exposure to medical practice / healthcare environments and systems. 
• Knowledge of national rules for NHS data capture (e.g. Referral to Treatment). 
• Professional telephone experience. 
• Experience working to targets. 
• Knowledge of local services. 

• Experience of person-centred planning.

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.