This role will be covering Exeter, Devon to Salisbury, Wiltshire

• To carry out service visits to reported calls throughout the companies’ customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality.
• Respond to customer service requests for the repair of business equipment.
• Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts.
• Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
• Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed.
• Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction.
• Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults.
• Manage an effective car stock of spare parts and consumables.