Job Title:   Operations Support Manager

Location:   Yorkshire

Job Type:  Permanent – Full Time

Salary: £13 per hour

Work Pattern: Full Time 

About FRG

At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success. 

If you are looking for a workplace that values innovation and excellence, FRG could be your next career move.

Why FRG?

• Dynamic Environment: Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.
• Innovative Solutions: Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.
• Professional Growth: Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.
• Industry Recognition: As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence.

Key Responsibilities:

• To lead and develop security officers in the north region, carryout welfare visits, and ensure seamless service delivery whilst promoting our mission statement of Inclusion and Happiness both internally and externally
• To create a professional environment which enables our field-based colleagues and customers, to feel close to the FRG team wherever they are located
• Contribute towards operational service delivery across our northern portfolio, to a ensure safe and efficient operation
• Ensure that FRG’s Health and Safety culture is at the forefront of our people’s minds and also that our services are delivered safely and in line with legal and regulatory compliance
• Ensure that the whole team has an awareness of the companies SHEQ policies
• To coach the security officers to ensure that they are self-developing, providing the best level of service to our customers, following process and procedures, and working effectively as a team
• To ensure that all team members complete all mandatory induction and training materials in advance of agreed timescales
• To deputise for line management as and when required
•  

Requirements:

Essential: 

• A flexible approach to the working week, ensuring the operational needs of the region are met
• prior experience managing/supervising others within a security operations role and the ability to demonstrate that you can improve the performance of individuals and teams
• Must have a SIA CCTV Licence
• excellent customer service skills
• the ability to work on own initiative and as part of a team
• proficient IT skills with an intermediate level of MS Office fundamentals
• excellent organisational skills
• the ability to thrive under pressure
• the ability to contribute to team goals, and work calmly and efficiently under pressure
• to be adaptable, flexible, with a positive attitude
• a desire to learn and develop
• to hold a valid SIA (SG or DS) Licence
• to hold a full UK driving licence

Benefits

• Company vehicle and fuel card supplied.
• Uniform
• Free healthcare package which includes access to EAP
• Industry-leading pay rates
• Death-in-Service
• Company Pension Scheme
• High-street discounts
• Continuous professional development
• Referral Scheme - £100 voucher for every successful referral
• Holiday allowance of 5.6 weeks per year pro-rata

Equal Opportunity Employer:

FRG is an equal opportunity employer, promoting diversity and inclusion.

Connect with Us:

Follow us on LinkedIn at First Response Group for updates and insights into our work.

Join FRG, where your skills make a difference in a workplace that values professionalism and innovation.