Customer Service Advisor – Inbound Contact Centre

Northwich

£23,480 per annum

Full Time & Permanent

Rota’d shifts between 8am and 8pm

Language Requirement: Fluent in both written and spoken English

Start date: Monday 8th April 2024

Join Our Growing Team at RMG!

Are you ready for an exciting career opportunity? RMG, a growing residential property management company, is seeking permanent Customer Service Advisors to join our medium-sized Inbound Customer Service Contact Centre, based in Northwich.

As a Customer Service Advisor in our Inbound Customer Contact Centre, you’ll be an integral part of our team, providing exceptional service to our customers.

1. Handling Customer Contacts:
   • You’ll receive and assess inbound customer queries via phone, email, or online chat.
   • Providing advice, guidance, and solutions to meet customer needs will be a key part of your role.
   • Accurately record all transactions with customers in their computer-based records.
2. Document Processing:
   • Process documentation resulting from customer contacts.
   • Ensure that relevant information is promptly passed on to your colleagues for action.
3. Working Hours:
   • Our Customer Service Centre operates 24/7 to ensure we’re always available for our customers.
   • You’ll work a shift rotation between 8am and 8pm, Monday to Sunday, working one weekend in every four
4. Qualities We Value:
   • Self-motivation and a positive attitude are essential.
   • First class customer service skills are also essential, where providing a great service just comes naturally!
   • Previous customer service experience is preferred
   • Effective communication skills, both written, verbal and listening.
   • Familiarity with Outlook, Excel, and Word.
   • Ability to follow instructions accurately and confidently seek clarification when needed.
   • Strong organizational skills, with the ability to meet deadlines.

At RMG, we believe in providing outstanding service, and your role as a Customer Service Advisor will play a crucial part in achieving that goal. If you’re ready to make a difference, we look forward to having you on our team!

What does RMG have to offer our Contact Centre Customer Service Advisors? In addition to dedicated Team Leader support, we offer:

• A 37.5 hour working week with a salary of £23,480
• 25 days holiday + potential to be rewarded with 2 additional days + never work your Birthday + Bank Holidays + 2 paid volunteering days per year = potentially totalling 38 paid days leave each year
• Free onsite parking
• Free Healthcare cashback Plan (e-claiming for costs associated with optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus so much more! (all to a generous fixed amount) - plus 24/7 access to remote GP Services
• As part of Places for People, you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!
• After your training, you will join a small, friendly and supportive team - don't just take our word for it... what do our existing Customer Service Advisors say about us?

"I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich

What are some of the other benefits we offer?

• A career if you're looking for one! Along with sponsorship for study and professional qualifications (up to 5 study days)
• Employee wellbeing initiatives (wellbeing walks, free fruit, free, wellbeing breakfasts)
• Employee Referral scheme (where you could earn up to £1,000 for each successful referral)
• Pension scheme
• Life assurance - 4 x annual salary
• Free eye tests
• Cycle to work scheme
• Corporate Social Responsibility events throughout the year

Ready to join us? Apply now and be part of our exciting journey!